How are phones answered at your insurance agency?

How are phones answered at your insurance agency?

We all know how important it is to provide extraordinary customer service. But have you ever considered how vital it is that you and your agency employees answer the phone warmly and professionally? Here are some tips for improving your phone etiquette: Simply listen...
Emerging markets: Environmental insurance coverage

Emerging markets: Environmental insurance coverage

We hear a lot these days in the insurance world about cyber security and cyber liability coverage. The need for it is great because it affects almost every industry out there. There is another expanding insurance market that you may not have heard as much about but is...